Terms of service

Welcome to Orah Essence (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website https://orahessencebeauty.myshopify.com  any purchases made through our online store.

By accessing this website and purchasing from our shop, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years of age to use this Site and purchase products. By using our services, you confirm that you meet this requirement.

2. Products

Orah Essence sells handcrafted soaps, creams, tallow products, and related personal-care items.
All products are made in small batches, and slight variations in color, shape, or texture are normal.

We reserve the right to modify or discontinue products at any time without notice.

3. Pricing & Payments

All prices are listed in USD.
We accept the payment methods displayed at checkout (Shopify Payments, credit cards, etc.).

Payment must be completed before the order is processed.

4. Shipping

We ship orders within 1–3 business days.
Shipping times vary based on location and carrier delays.

Full details can be found in our Shipping Policy.

5. Returns & Refunds

Returns are accepted within 14 days of delivery.
Items must be unused, unopened, and in original condition.

Customers are responsible for return shipping costs unless the product arrived damaged or defective.

Full details are available in our Return Policy.

6. Accuracy of Information

We try to ensure all product information is accurate; however, errors may occur.
We reserve the right to correct any errors or inaccuracies.

7. Intellectual Property

All images, content, logos, product designs, brand names, and written materials on this Site belong to Orah Essence and may not be copied, distributed, or reproduced without permission.

8. Prohibited Activities

You agree not to:

  • Use the Site for unlawful purposes

  • Attempt to hack, disrupt, or interfere with the Site

  • Use automated systems (bots, crawlers) to access the Site

  • Reproduce any content without permission

9. Liability Disclaimer

Our products are for external use only.
Orah Essence is not responsible for:

  • Allergic reactions

  • Misuse of products

  • Indirect or consequential damages

Always review ingredient lists and patch test if unsure.

10. Governing Law

These Terms are governed by the laws of North Carolina, USA.

Any disputes arising from your use of the Site shall be handled under these laws.

11. Changes to Terms

We may update or modify these Terms at any time.
Continued use of the Site after changes means you accept the updated Terms.

12. Contact Information

If you have questions:

Orah Essence
Email: orah.essence.beauty@gmail.com
Instagram: @orahessence
Location: North Carolina, USA